Full Bibliographic Record Publication information: Harlow, England: Financial Times Prentice Hall, 2011. ISBN: (pbk.) ISBN: 011 (pbk.) Language: English Record ID: 2876277 Full edition title: Fifth edition Variant Title: E-business and e-commerce management Format: Regular Print Book Physical description: xxxi, 733 pages: color illustrations, color map; 27 cm. Date acquired: July 27, 2012 More creator details: Dave Chaffey. Contents note: Introduction to e-business and e-commerce -- Marketplace analysis for e-commerce -- E-business infrastructure -- E-environment -- E-business strategy -- Supply chain management -- E-procurement -- E-marketing -- Customer relationship management -- Change management -- Analysis and design -- E-business service implementation and optimization.

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