Software Order Support Problems when Purchasing or Registering Purchase & Registration Purchase and Register NCH Software in 4 Steps: Step 1: Download and test the software you are interested in. Step 2: Purchase Purchase a license using your credit card.

• If you only purchased one software product, you will be supplied with a registration code on the screen and by email. Proceed to Step 4.• If you purchased multiple software products, you will be supplied with a 13-digit serial number on the screen and by email. This is your license serial number. Continue to Step 3. Step 3: Activate Activate your license by entering your serial number and registration information into the activation form at:.

This will generate the registration code for your software. Step 4: Register Enter the registration code information into the registration window in the software. Softing Opc Tunnel Download Movies. Call your bank and ask them why it was declined (they should have a record of the attempt). Sometimes it is because your bank blocks overseas transactions (we are based in Australia).

Just tell them you want to pay an Australian company and they will turn on your card for overseas transactions. If you attempted to process the transaction more than once, your IP address might have been blocked (as a fraud control measure). Wait 24 hours after your last blocked attempt and try again (or try again using a different internet connection).

Note: Please contact your bank before contacting us. Check your internet connection is okay (open another site, like www.google.com). Check the link to the purchase page. If the problem persists after 8 hours, please write to us using the form at the end of this page.

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Please use the following text: 'I cannot open your web page [Insert the full URL you are using].' At the end of a purchasing attempt, you should be notified that your credit card details have been accepted or declined. If you suspect the transaction might have gone through, check your email. If you receive an email, it will have a copy of your 13-digit license serial number. If the process fails, it might be because you are using an older browser or trying to register from a LAN that does not allow this type of transaction. Please try from a different computer to see if success is achieved. Pricing and Invoices •.

Please check the following: • Read the email invoice carefully - often that explains the charges.• If you have chosen to pay by check, please note that the purchase form indicates that special pricing is not applied and you will be charged the normal price, plus an administrative fee.• Make sure you included in the price the support that was selected when you purchased.• Because we bank in Australian dollars the US dollar amount that you see on the statement might be slightly different. This is because your bank uses a different bank to the one used by our bank to convert currencies. This was clearly noted on the order form.• It is possible that you remember a special price when that special offer had actually expired. (Note: You would have seen the pricing on the page displayed).• You cannot refer to prices viewed much later or from different computers.

Pricing varies from time-to-time and from link-to-link. You are charged what you see at the time of purchase.Our automated system has been very well tested and has never been found to apply a wrong charge. We are not able to issue refunds unless you can really show our system is wrong. • Problems when moving or updating license •. Please check: • You are not attempting to register your software using the 12- or 13-digit license serial number. If this is the case, you must first activate your license serial number and obtain a registration and activation code at.• You have entered all details exactly as they are received (including name, and location case sensitive).

Do not change any details of the Name or Location as these are locked to your registration.• There are no leading spaces before or after each line of information. This often happens when you cut and paste information.

If in doubt, type the information in.• You have not installed another instance of the software using the same key on a different computer (the key locks to the computer). If this is the case please contact support using the form.• You are not trying to activate a newer version of the software using your old registration code. There is a 6 month period of free upgrades beginning from the initial activation of your software. After this time, to use a newer version you must purchase an upgrade using. Unfortunately, if you have not backed up the software you initially purchase, you cannot revert back to the older version. We do not keep copies of older version software because the cost we would need to charge you for the service exceeds the upgrade cost.• You are trying to activate only the software that you purchased and not any other program (this is an easy mistake to make).

If this is the case and you have not yet downloaded or cannot find the program you purchased, just download it again using the links. If you have checked you are not doing any of the above and this problem persists, please. Please be sure to include: • The name of the software you are attempting to use• The date of purchase. 10ec 8136 Driver Windows 7 more. • A full copy and paste of the registration and activation code you received including name, location, Registration Code (copy and paste directly from the email we sent you).• Details of any error message being displayed.• The version of the software you are attempted to register (see Help ->About from the program's menu).• Confirmation the registration code is not being used to activate software on another machine. You might not have purchased an adequate license class for the features you want to use. If this is the case, you will need to purchase an upgrade using. Also, if you are using the IVM, check you do not have unnecessary devices listed in settings. This might trigger warnings because the software thinks you are using more lines than your license class permits.

Finally, the registration code details are stored in the Registry on Windows computers. For this to happen the person entering the code into the software must be logged into the Windows computer under a user account that has administrator privileges. The license serial number can only be activated once.

• It is possible that you are trying to re-generate your registration and activation code using your 12- or 13-digit serial number. If this is the case the serial number can only be activated once. Please check your emails for the license information that will include NAME, LOCATION or EMAIL, and ID-KEY. If you cannot find an email with this information please contact our support department using the form below, including the name the software was registered to, date purchased and the full license serial number.• This error can also occur if more than 13 characters are entered into the field. This includes spaces at the beginning or the end of the number.• If you are trying to re-activate your license after a computer crash you will need to contact support using the form. Help for UK AddressesFor a borough in London you could enter: Westminster (City) / London (State/Province) / W1V9DD (Post Code).

Please make sure your postcode has no breaks and remember to choose United Kingdom from the dropdown box. It is not critical that you enter your full/exact address, although the City/State/Postcode fields need to be completed. We do not store these for any reason except to generate your unique license key for the application you have purchased. Help for NZ AddressesFor an address in Auckland you could enter: Auckland(City) / NZ (State/Province) / 0000 (Post Code). Please remember to choose Other from the dropdown box and type New Zealand. It is not critical that you enter your full/exact address, although the City/State/Postcode fields need to be completed. We do not store these for any reason except to generate your unique license key for the application you have purchased.

Help for EU AddressesFor an address in France you could enter: Paris(City) / FR (State/Province) / 75010 (Post Code). Please remember to choose Other from the dropdown box and type France. It is not critical that you enter your full/exact address, although the City/State/Postcode fields need to be completed. We do not store these for any reason except to generate your unique license key for the application you have purchased. Help for Other AddressesFor an addresses that do not follow the Australian/US/Canadian format of City/State/Postcode it is not critical that you enter your full/exact address, although the City/State/Postcode fields need to be completed in some form. We do not store these for any reason except to generate your unique license key for the application you have purchased.

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